Key Takeaways:
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In this case (and as far as I know), my auction redress contact is the only person in the industry who specialises in taking on property auction complaints on behalf of disgruntled buyers and sellers. He is uniquely qualified to handle your complaint, and is the best option if you have an auction issue.
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When I started this website I wrote extensively about property auctions.
In particular I wrote about auction problems, like whether or not you could pull out of an auction, and what happens if you win a property at auction but can’t pay (or don’t want to).
I started getting calls from auction buyers who come across these articles.
Unfortunately, many of them shared stories about losing huge sums of money at auctions.
Many buyers felt they’d been misled by the auction house or seller. The misleading statements may have been intentional or accidental, but the result was the same:
They were left thousands of pounds out of pocket, and were usually under pressure to complete a transaction they wanted to get out of.
If you’ve found your way to this page, I guess you may be in a similar position right now... if that's the case, I may be able to help.
Read on to learn more.
Do I definitely have a claim?
Unfortunately, not every who has lost money at auction has a claim.
There need to be some kind of misleading statements or misrepresentations made by the estate agent, auction house, seller, or their solicitor.
Unfortunately, if there’s some huge physical or legal defect with the property but everything was in black and white before the auction, then nothing can be done. Auctions put a heavy responsibility on the buyer to complete due diligence before the auction. If an issue was disclosed beforehand, but was missed during your due diligence, my contact will not be able to help.
I started scouting around to try and find a solution for auction buyers who had made their purchase as a result of misleading information.
I came across a gentleman called Richard, who had helped a handful of people get money back from auctions – particularly from the modern method of auction.
This makes him uniquely qualified to help with your claim.
I now work closely with Richard now, and we’re working to improve standards within the auction industry.
If you feel you have a complaint, complete the enquiry form on this page to get started with him.
The process is very straightforward.
Here's a review from one of Richard's recent customers:
I did not think that I would ever see my money again, but Richard used his knowledge and experience to get me back most of what I had lost within 7 weeks.
Unfortunately, not everyone has a case.
In your initial consultation, Richard will work through the situation in detail with you.
Essentially, it comes down to this:
There need to be some kind of misleading statements or misrepresentations made by the estate agent or auction house.
Unfortunately, if there’s some huge physical or legal defect with the property but everything was in black and white before the auction, nothing can be done. If you had just missed some key information during your due diligence, you will not have a claim.
However, if you do feel some misrepresentations were made, complete the enquiry form to get started.